Kaiser Permanente Ranked No. 1 Health Insurance Provider In Customer Loyalty In The Satmetrix 2011 Net Promoter® Benchmark Study

OAKLAND, Calif., Feb. 18, 2011 /PRNewswire/ -- Kaiser Permanente received the highest customer loyalty ranking in the health insurance sector, based on the
Satmetrix 2011 Net Promoter® industry rankings. A new addition to this year's benchmarks, Kaiser Permanente received a Net Promoter Score, or NPS® of 28 percent, more than 30 points higher than the industry average of negative 5 percent.

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