We asked Mr. Potter what consumers can do about rising health care costs and about practices they should be wary of. His responses, below, have been edited and condensed for space.
Q. Knowing what you know about how the industry works, what is the most important piece of advice you can offer readers when it comes to choosing and paying for health insurance?
A. I would encourage people to completely ignore the marketing materials you receive from the insurers. The information
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